These are the terms you agree to when you place an order with Sable Scents. They are written to be read, not to be impenetrable. If anything here is unclear, email help@sablescents.com before you order.

Who you are buying from: Sable Scents, a trading name of DeepMerch AI, LLC, 1685 Terrell Mill Rd SE, Suite 103, Marietta, GA 30067.

1. Placing an order

Your order is an offer to buy. The contract is formed when we send the email confirming the order has shipped or is ready to collect — not when you pay, and not when the automatic order-received email arrives.

We may decline or cancel an order, in whole or in part, and refund you in full. The usual reasons are a stock or pricing error, a quantity we cannot supply, an address we cannot ship to, or an order we have reason to believe is fraudulent.

2. Prices and payment

Prices are in US dollars and exclude shipping and tax, both of which are shown before you pay. Payment is taken in full at checkout.

If a price is obviously wrong — a decimal in the wrong place rather than a keen deal — we will contact you before shipping and you may cancel for a full refund. We will not quietly charge you the higher amount.

Georgia sales tax is applied where it is due.

3. Timing, and when it takes longer

Business days are Monday to Friday, excluding federal public holidays. Weekends and holidays do not count toward any period described here. Order by 4pm on a business day and the clock starts the next business day; order after 4pm and it starts the day after that.

Our published turnaround — currently 1–2 business days — is a target, not a guarantee. Nothing on this site is a guaranteed dispatch or delivery date, and no date given to you by email, chat or phone becomes one unless we say in writing that it is guaranteed.

By placing an order you accept that it may take longer than the published turnaround. Everything is poured, labelled and packed by hand, and the usual reasons a batch runs late are:

• a sale, a new release or the run-up to a holiday
• a fragrance oil, wax or component arriving late from a supplier
• weather, a carrier disruption, or a public holiday falling mid-week
• a large or unusual order, or one needing a quote for freight
• a quality problem found during pouring, which we would rather catch than ship

Where we can see an order will be materially late we will tell you. A delay does not entitle you to a refund of the order itself, and we are not liable for a loss caused by one — a market you missed, a launch date, or a batch you had planned around it. If that timing matters to you, tell us before you order and we will tell you honestly whether we can meet it.

You may cancel for a full refund at any time before your order is dispatched, for any reason including it taking longer than you hoped. Email help@sablescents.com with your order number. Once it has shipped, the returns terms below apply instead.

4. Shipping, risk and title

Rates, transit times and the turnaround table are on the shipping policy page and form part of these terms.

Transit time is on top of turnaround, is set by the carrier and not by us, and is also counted in business days — a two-day service collected on a Thursday arrives Monday, not Saturday. Carrier estimates are estimates. Once a parcel is with the carrier, delivery is outside our control.

Risk passes to you when the carrier takes the parcel. Title passes on full payment.

Optional shipping protection is offered at checkout and is provided by Route, not by us. Without it, a parcel that is lost in transit or stolen after delivery is not something we are able to replace or refund.

It is your responsibility to give an address where the parcel can be received. We cannot cover a parcel sent to an address entered incorrectly at checkout, refused on delivery, or returned to us unclaimed.

5. Returns

Fragrance oil is final sale. Once a bottle has left us we cannot verify it has not been opened, decanted or stored badly, and we will not resell a bottle we cannot vouch for. Test at 1 oz before committing to 16.

Everything else may be returned within 14 days, unused and unopened. Damage or a wrong item must be reported within 48 hours of delivery, with photographs. Full detail is on the shipping & returns page, which forms part of these terms.

6. What we sell, and what you are responsible for

This is the part that matters most, so it is in plain words.

We sell raw fragrance material. You are the manufacturer of whatever you make with it. We supply the oil and the paperwork that comes with it. What you pour, how strongly you scent it, what you call it and how you label it is yours, and so is the responsibility for it.

That means you are responsible for:

• Staying inside the IFRA limits for your application. Every oil publishes its IFRA certificate and a maximum usage rate per application, free and without an account. Those are ceilings, not targets.
• Testing your own finished product — burn testing, wick selection, cure time, skin-safety of your own formulation at your own load.
• Labelling and compliance for what you sell, including CPSC, FDA cosmetic labelling and California Proposition 65 where they apply to you.

Fragrance oils are not for undiluted use on skin and are not food, cosmetics or therapeutic products as supplied. Keep them away from children, pets and open flame.

7. Documents we provide

We publish a Safety Data Sheet and an IFRA Certificate of Conformity for every oil, free to download, no account needed. They describe the oil as we supply it.

They do not describe your finished product, and they are not a substitute for your own assessment of it. You may pass them to your own customers and regulators as documentation of the raw material you used. You may not alter them or present them as covering something we did not supply.

8. Reselling and relabelling

You are free to use our oils in products you make and sell under your own brand — that is what they are for, and you do not owe us a credit.

You may not resell our oils as a fragrance oil supplier under your own name without a wholesale agreement. If that is what you want to do, email us; it is a conversation we are happy to have.

9. Limits

Our liability for any order is limited to what you paid for it. We are not liable for indirect or consequential losses — a batch you poured, a market you missed, or profit you expected to make.

Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Scent is subjective and natural materials vary between lots. A fragrance that is not to your taste is not a defect.

10. Which law applies

These terms are governed by the law of the State of Georgia, and the courts of Georgia have jurisdiction.

11. Changes

We may update these terms. The version that applies to your order is the one published when you placed it. Changes are not applied retrospectively.

Contact

Sable Scents · DeepMerch AI, LLC
1685 Terrell Mill Rd SE, Suite 103, Marietta, GA 30067
help@sablescents.com